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Adjustment or Complaint Process

No matter where you are in the world, things always have their ups and downs. We are always here to listen, help, and walk you through this experience of a lifetime. While we try very hard to make things go as smooth as possible for you abroad, potential problems may still occur since many people are involved in your daily life (including partner staff members, work place supervisors, coworkers, host families, housekeepers). As a result, you may run into situations due to cultural barriers, language barriers, miscommunications, personality conflicts or other reasons. When you are unhappy about something, it is important to know how to handle the situation and how to get support. Potential situations include:.

  • Cultural Shock
  • Disputes with Host Family
  • Disputes with Work Place
  • Desire to Work More or Less
  • Desire to Make Other Adjustments

If there is problem or you want to make adjustments to your program, you should inform us and take recommended actions so that we can do our best to improve your experience. The typical complain or adjustment process is:

  • Step 1: Before you start a formal adjustment or complaint process with us, some problems can be solved by simply asking your host family or your work place for whatever help or adjustment you may need. Many problems are caused by misunderstandings, so talking peacefully and respectfully over the issue can help to resolve most problems. (Always try to avoid getting angry and to deal with all parties with understanding and respect. It is important to have positive energy around you abroad.)
  • Step 2: If step one doesn’t work or if you don’t feel comfortable resolving the issue on your own, please talk to the local coordinators for help and advice.
  • Step 3: If you are not happy with the local coordinator’s services or if you don’t think that the local coordinator is being effective, email the situation to our head office directly and we will do our best to help.

In addition, we have the following recommendations for our participants:

  • To make the most of all situations and get the most out of this experience, it is important for participants to stay positive, non-judgmental, and flexible abroad. It is the participant’s responsibility to follow the host country’s laws and the host organization’s code of conduct.
  • Even though you may want your experience to be sunshine and rainbows only, it is important to remember that negative experiences are unavoidable in life and can lead to greater learning if given a good attitude.
  • While we do our best to make sure that the cultural transition goes as smooth as possible, there still could be cultural shock especially for these with little experience in developing nations. You may experience cultural shock without even realizing it. It is important to acknowledge different cultural behaviors and stay positive. Try not to get angry or get involved in intensive arguments with the local people. Try to laugh away the differences if you have to.

For more information and advice, please check out more resources at our website such as How to Deal With Cultural Shock.

Adjustments can’t always be guaranteed as some adjustments may be hard to make and some may not be fair to certain local parties. However, we are always here doing our best to help as long as your requirements are reasonable.